January

Tweet I am glad to report that the remaining speakers at the recent Eye for Travel CRM conference in San Fransisco improved significantly from the first panel, (my prior blog entry). Eye for Travel still doesn’t get some of the basics of running a conference in 2007 (free WiFi, plugs for laptops, active blog), but despite these short comings, the […]

Tweet I am attending a new conference today in San Francisco: “CRM and the Travel Industry” organized by the Eye for Travel organization. So far, the main focus of the speakers has been on customer service (training employees on the importance of the customer). There is no doubt that the human interaction element of CRM is a key in keeping […]

Tweet When I authored the report on Dynamic Packaging I had high hopes that we were on the brink of a new era; one which the value of a customer and the need for inventory management were both satisfied through an end-to-end solution. I apologize for using this hackney phrase, but my reference to the concept of end-to-end in this […]