Travelocity – Travel Technology Consulting Inc.

August 10, 2009

Innovation in Online Travel

Tweet The general media is a buzz with stories about the lack of innovation of the major OTAs. A recent Forrester Report which shows consumers’ frustration with online travel planning and booking is cited. The report stated that many consumers are fed up with the complicated process of planning and booking travel online. Part of this frustration concerns added fees, […]

March 31, 2009

Innovation in Online Travel

Tweet I am working with Bob Offutt this year screening applicants for the PhoCusWright Innovation Summit in November. This effort has triggered some thoughts about how innovation comes to the market as well as the danger to companies that lack innovation. From 1989-1995 I worked at Sun Microsystems. Part of management training at Sun was reading the book The Paradigm-Shift-Promise-Information-Technology […]

November 14, 2007

Live from PhoCuswright – Michelle Peluso CEO Travelocity

Tweet Michelle talked about general travel industry themes such as the need for better customer service, air schedule reform and economic indicators pointing to a downturn in the economy. She admitted that OTA interfaces have been stale for some time. She pointed to Travelocity’s Experience Finder as a different way to approach travel verses the traditional linear method. She emphasized […]