May 5, 2022

Rethinking the Role of Online Booking Tools in Corporate Travel

Tweet Way back in the early 2000s I was asked to address a session at Oracle Corporation shortly after they had acquired e-Travel. I was introduced as the “grandfather” of self-booking tools. This title reflected my early adoption of this tech at Sun Microsystems and the fact that I authored the first analysis of OBTs back in the late 1990s. […]
March 17, 2021

The Philip Wolf I Knew

Tweet Philip’s passing yesterday was a shock for all who knew him, but for me it was extremely personal. My journey with Philip Wolf goes back nearly 30 years and I can state emphatically that Philip fundamentally had a positive impact on my life in countless ways and has had a lasting dramatic impact on the global travel industry.     […]
March 17, 2021

The Philip Wolf I Knew

Tweet Philip’s passing yesterday was a shock for all who knew him, but for me, it was extremely personal. My journey with Philip Wolf goes back nearly 30 years and I can state emphatically that Philip fundamentally had a positive impact on my life in countless ways and has had a lasting dramatic impact on the global travel industry. As […]
August 19, 2020

Maybe What is Needed for Leisure and Corporate Travel to return is Local Human Support

Tweet It was 1992 and I was traveling with an associate at Sun Microsystems to Montreal visiting a travel software company.  My traveling companion was a classic road warrior who went into auto-arrival mode as soon as the plane landed.  As he bolted out of the plane when the door opened, I struggled to keep up as his routine was […]
August 4, 2020

Can Anyone Really Capture the SME Travel Market?

Tweet It was 1996 and I had just launched my consulting practice the prior September. On the agenda that day were consecutive calls with two startups, The Trip.com (not associated with the current iteration of the former C-Trip OTA) and BizTravel.com. Their mission was clear; to bring digitized travel management to the small/medium enterprise (SME) segment. And of course, the […]
July 24, 2020

Who Pays for the Needed Upgrade to Travel Distribution?

Tweet As we are in the midst of one of the most devastating events in the history of the travel industry, the Covid-19 pandemic, you might find it odd time for me to write a blog article about the need to upgrade technology infrastructure for travel distribution.  No one has any money, not the airlines, the GDS, the OTAs or […]