Tag Archives: Expedia

Innovation in Online Travel

Tweet The general media is a buzz with stories about the lack of innovation of the major OTAs. A recent Forrester Report which shows consumers’ frustration with online travel planning and booking is cited. The report stated that many consumers … Continue reading

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Innovation in Online Travel

Tweet I am working with Bob Offutt this year screening applicants for the PhoCusWright Innovation Summit in November. This effort has triggered some thoughts about how innovation comes to the market as well as the danger to companies that lack … Continue reading

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Expedia connects into Micros Fidelio

Tweet The Micros Fidelio and Expedia announcement today regarding a new direct connection capability is a significant development for the hospitality industry. A challenge for all hoteliers has always been the distributed nature of property based systems (PMS). Hotel general … Continue reading

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What do the Expedia PPC agreement and the Kayak acquistion of Sidestep have in common?

Tweet Two stories from late 2007 and early 2008 signal a shift in the online travel model. In November 2007 at the PhoCusWright conference in Orlando, Expedia announced a new agreement with IHG that included a pay per click (PPC) … Continue reading

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PhoCusWright – Expedia CEO part II

Tweet During his closing speech at PhoCusWright, Dara mentioned briefly an effort at Expedia to re-platform their technology infrastructure. So what does re-platform mean? Often the plumbing aspects of travel technology are not a common topic at any show including … Continue reading

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PhoCusWright – Expedia CEO

Tweet Dara began with a nod to the new media based deal with IHG. He said Expedia’s focus is to change the traditional impersonal relationship with consumers to be more individualized. Three areas of focus: (1) email (2) Segmentation (3) … Continue reading

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