March 5, 2014

The Open Booking Debate

Over the last 18 months I have sat back and observed the heated debate over open booking. My strongest critic of this debate is not about the pros and cons (though I will share that in a moment), but on how definitions vary across articles and thus cloud the very essence of the debate. So before I give you my […]
April 30, 2012

The Impact of Mobile OS on Travel Distribution

Update: July 10th 2012 – Apple awarded iTravel Patent! The approaching wave of mobile OS travel buttons (Apple iTravel, Google Travel, Bing!Travel Mobile) need to be viewed within a historical context of travel distribution. At the heart of these efforts is a new customer interface for travel. During the pre-Web days, traditional travel agents controlled distribution through their mastery of GDS cryptic […]
December 1, 2011

Where in the World is Norm Rose?

With all due respect to the classic children’s TV show and game Carmen Sandiego, I have borrowed the show’s tag line having just completed a grueling travel schedule that took me to London, Washington DC, Miami, Rome and Amsterdam all within a five week period. These  trips involved client technology engagements and speeches to various audiences. My Miami stop was to participate as Co-Chair of the PhoCusWright […]
October 5, 2010

Why Tablets Will Change the Travel Experience

The introduction of the Apple iPad has ushered in a new era of tablet computing. Over the next 12 months the market will be flooded with competitive tablets based on Google Android, Microsoft Windows 7, RIM’s QNX OS and  HP Palm WebOS. ABI research estimates that 11 million tables to be shipped by the end of 2010. Manufacturers such as […]
September 8, 2010

Mobile Web versus Native Apps

Source:  Global Intelligence Alliance One major debate that persists in the area of mobile development is the question of whether a travel company should create a native (downloadable) app or simply provide a mobile Web application. As part of my upcoming PhoCusWright Webinar Mobile Chaos: Do I Need an App for Every Platform? (next Wednesday September 15th at 12:00 noon), […]
April 28, 2010

Apple iTravel

Apple has filed a patent for the complete travel process on the iPhone.The patent includes an application called iTravel for planning, searching, reviewing and booking flights, hotels, car rentals, trains and bus trips, as well as technology for identification at airports for baggage handling and boarding passes. The patent relies heavily on Near Field Communications (NFC) to enable the quick […]