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Travel Agency
August 19, 2020
It was 1992 and I was traveling with an associate at Sun Microsystems to Montreal visiting a travel software company. My traveling companion was a classic road warrior who went into auto-arrival mode as soon as the plane landed. As he bolted out of the plane when the door opened, I struggled to keep up as his routine was clearly […]
August 4, 2020
It was 1996 and I had just launched my consulting practice the prior September. On the agenda that day were consecutive calls with two startups, The Trip.com (not associated with the current iteration of the former C-Trip OTA) and BizTravel.com. Their mission was clear; to bring digitized travel management to the small/medium enterprise (SME) segment. And of course, the rest […]
July 24, 2020
As we are in the midst of one of the most devastating events in the history of the travel industry, the Covid-19 pandemic, you might find it odd time for me to write a blog article about the need to upgrade technology infrastructure for travel distribution. No one has any money, not the airlines, the GDS, the OTAs or the […]
April 21, 2020
Business travel has halted, when it re-emerges, processes and procedures will change permanently.It is official, business travel has come to a complete halt. The chaos caused by Covid-19 is a serious threat to all who make a living in the business travel industry. On April 20th, a NY Times article reinforced the fact “Business Travel Has Stopped. No One Knows […]