Travel Agency

August 4, 2020

Can Anyone Really Capture the SME Travel Market?

It was 1996 and I had just launched my consulting practice the prior September. On the agenda that day were consecutive calls with two startups, The Trip.com (not associated with the current iteration of the former C-Trip OTA) and BizTravel.com. Their mission was clear; to bring digitized travel management to the small/medium enterprise (SME) segment. And of course, the rest […]
July 24, 2020

Who Pays for the Needed Upgrade to Travel Distribution?

As we are in the midst of one of the most devastating events in the history of the travel industry, the Covid-19 pandemic, you might find it odd time for me to write a blog article about the need to upgrade technology infrastructure for travel distribution.  No one has any money, not the airlines, the GDS, the OTAs or the […]
April 21, 2020

Business Travel Post-Covid 19, A New Reality

Business travel has halted, when it re-emerges, processes and procedures will change permanently.It is official, business travel has come to a complete halt. The chaos caused by Covid-19 is a serious threat to all who make a living in the business travel industry. On April 20th, a NY Times article reinforced the fact “Business Travel Has Stopped. No One Knows […]
June 11, 2015

The Impact of the Lufthansa GDS Fee, Will Metasearch be Coming to Airline.com sites?

Lately, I have found it difficult to find time to blog as Travel Tech Consulting juggles multiple projects across the travel industry, but I felt compelled to comment on last week’s news that Lufthansa would be charging 16 Euros for bookings through the GDS.  I have read lots of commentary on this action ranging from support from fellow carriers and hoteliers commending […]
April 2, 2014

NDC A Different Perspective

There has been a great deal written about IATA’s New Distribution Capability (NDC). Essentially NDC is an XML standard designed to allow airlines to deliver dynamic content and price based on a traveler’s value. It shifts control over pricing from a traditional published process to a dynamic repsonse controlled by the airlines. NDC has created a lot of controversy.  Major concerns […]
August 16, 2011

Leisure Travel Distribution 2004, Today and Tomorrow

  In 2004, I authored and published in conjunction with PhoCusWright a study entitled “Selling Complex Leisure Travel Online- Focus on Dynamic Packaging”. This research described an emerging leisure travel distribution platform based on an N-Tier architecture which blends proprietary content with external connections to deliver dynamic packages that are personalized to a consumer’s needs. I am glad that many of the concepts I described in the study have come to […]