July 24, 2020

Who Pays for the Needed Upgrade to Travel Distribution?

As we are in the midst of one of the most devastating events in the history of the travel industry, the Covid-19 pandemic, you might find it odd time for me to write a blog article about the need to upgrade technology infrastructure for travel distribution.  No one has any money, not the airlines, the GDS, the OTAs or the […]
February 19, 2013

The Future of Travel Distribution – Presentation at Farelogix Media Day

I was in Miami last week attending the Farelogix Media Day.  My presentation entitled The Future of Travel Distribution can viewed via SlideShare.   Part of my presentation discussed how competing consumer ecosystems (Apple, Google, Amazon, Facebook) provide unique content and purchasing paths via mobile devices. Over the next five years mobile devices (including tablets) will become the foundation for most travel e-commerce. As a result […]
April 30, 2012

How Can Regional TMCs Adapt to New Financial Models?

The corporate travel market has always been a bit of a paradox. Non-travel industry observers might assume that the big four Travel Management Firms (TMCs) – American Express, Carlson Wagonlit, BCD Travel and HRG – own 80% of the corporate market (the Pareto principle). Though these four TMCs do dominate the Fortune 500, overall they represent less than 50% of the […]
December 1, 2011

Where in the World is Norm Rose?

With all due respect to the classic children’s TV show and game Carmen Sandiego, I have borrowed the show’s tag line having just completed a grueling travel schedule that took me to London, Washington DC, Miami, Rome and Amsterdam all within a five week period. These  trips involved client technology engagements and speeches to various audiences. My Miami stop was to participate as Co-Chair of the PhoCusWright […]
September 13, 2011

Google Flights

  The much anticipated  integration between ITA Software and Google arrived today with the launch of Google Flight search. The most visible enhancement in this new interface is the instant loading of fares and schedules when you enter the city pairs. The ability to launch flights from the standard Google box which leads you to the flight page ties general […]
April 22, 2011

Airlines and GDS Battle in Court

The news this week that USAir has filled a suit against Sabre based on violations of the Sherman Anti-Trust Act comes on the heals of a similar lawsuit filled by AA against Travelport last week. These lawsuits may foretell serious disruption to the traditional travel distribution ecosystem. Most observers would agree that the GDS have been an oligopoly for some time and certainly a monopoly in […]