June 24, 2020

Will Med-Tech Save the Travel Industry from Covid-19?

As the industry shows signs of a limited recovery, many hope science, and specifically, advancements in medical technology (Med-Tech), will play a key role in ensuring cleanliness and safety to help the travel industry recover.  Most pundits will agree that without extensive testing and contact tracing, controlling the pandemic is a challenge. Of course, a vaccine is the best solution […]
June 10, 2020

As Travel Returns –Assessing Risk

I applaud the travel industry for its resilience in the face of the global pandemic. By all indications travel is slowly beginning to return.  To aid in the recovery some sophisticated tools have been developed to evaluate risk and track demand. These include the comprehensive travel recovery insights portal from BCG, ARC and 3Victors and the demand forecast portal developed […]
June 1, 2020

Travel Tech Investment Opportunities in a Post Covid-19 World

With the industry at a near standstill due to the global pandemic, we often forget that over the last decade the travel industry experienced significant investment from Angels, Venture Capitalists and Private Equity, creating new travel/transportation unicorns (e.g. Uber, Lyft, Airbnb, TripActions, Travel Perk and Oyo to name a few).  While post Covid-19 investors need to exercise caution, there is […]
August 10, 2018

The Personalization Hype vs Reality

For the global travel industry, the subject of personalization has never been hotter. The number of articles, conference themes and startups pitches emphasizing personalization has reached the extreme hype phase of the cycle. In reality, the theme of personalization has been around for decades. For the travel industry, personalization has its own set of barriers especially for the infrequent leisure […]
June 11, 2015

The Impact of the Lufthansa GDS Fee, Will Metasearch be Coming to Airline.com sites?

Lately, I have found it difficult to find time to blog as Travel Tech Consulting juggles multiple projects across the travel industry, but I felt compelled to comment on last week’s news that Lufthansa would be charging 16 Euros for bookings through the GDS.  I have read lots of commentary on this action ranging from support from fellow carriers and hoteliers commending […]
August 6, 2014

Airline Customer Experience Management

  Earlier this year I produced a report on Customer Experience Management (CEM). CEM is a major airline trend intended to gather customer insight from all points of passenger interaction and deliver more personalized services at every customer touchpoint.  The report is now available for free download (Simply click on the Image to download this report). The study reviews the state of airline CEM efforts, the […]