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airlines
June 24, 2020
As the industry shows signs of a limited recovery, many hope science, and specifically, advancements in medical technology (Med-Tech), will play a key role in ensuring cleanliness and safety to help the travel industry recover. Most pundits will agree that without extensive testing and contact tracing, controlling the pandemic is a challenge. Of course, a vaccine is the best solution […]
June 10, 2020
I applaud the travel industry for its resilience in the face of the global pandemic. By all indications travel is slowly beginning to return. To aid in the recovery some sophisticated tools have been developed to evaluate risk and track demand. These include the comprehensive travel recovery insights portal from BCG, ARC and 3Victors and the demand forecast portal developed […]
June 1, 2020
With the industry at a near standstill due to the global pandemic, we often forget that over the last decade the travel industry experienced significant investment from Angels, Venture Capitalists and Private Equity, creating new travel/transportation unicorns (e.g. Uber, Lyft, Airbnb, TripActions, Travel Perk and Oyo to name a few). While post Covid-19 investors need to exercise caution, there is […]
August 6, 2014
Earlier this year I produced a report on Customer Experience Management (CEM). CEM is a major airline trend intended to gather customer insight from all points of passenger interaction and deliver more personalized services at every customer touchpoint. The report is now available for free download (Simply click on the Image to download this report). The study reviews the state of airline CEM efforts, the […]