April 16, 2020

VR and AR Find New Relevance

Will people use VR to experience virtual vacationing during the Covid-19 pandemic? That was the question I received last week from a reporter from CNBC. My response was that yes, some will seek a break from their shelter at home confinement and use VR to escape, but I believe a more important role of VR is travel planning. Both Virtual […]
October 10, 2018

Connecting the Dots – NDC, Mobile and Personalized Offers

We are in the midst of a radical restructuring of air travel distribution. We have heard for the last 5 years that IATA’s New Distribution Capability (NDC) will drive a new era of airline retailing.  In recent speeches at a variety of industry events,  Yanik Hoyles, Director of the NDC Program at IATA, emphasized that NDC is all about bringing […]
August 19, 2014

Bloomberg West Interview

I appeared on Bloomberg West today.  I participated in a round table discussion with Daniel Farrar, CEO of Switchfly. Here is the video: Click here for the Bloomberg Link  
August 6, 2014

Intelligent Travel Assistant Update

Those readers who have been following my blog over the last 9 years, know that I have long been an advocate for the creation of a mobile Intelligent Travel Assistant (ITA). Despite the frustrations consumers have with current OS intelligent assistants such as Siri, Google Now and Microsoft Cortana, a second generation of truly intelligent assistants is on the near horizon. Some pundits have […]
April 30, 2012

The Impact of Mobile OS on Travel Distribution

Update: July 10th 2012 – Apple awarded iTravel Patent! The approaching wave of mobile OS travel buttons (Apple iTravel, Google Travel, Bing!Travel Mobile) need to be viewed within a historical context of travel distribution. At the heart of these efforts is a new customer interface for travel. During the pre-Web days, traditional travel agents controlled distribution through their mastery of GDS cryptic […]
March 8, 2012

How OS Travel Buttons (iTravel, Google Travel) Will Change the Mobile Travel Landscape

It has been nearly 2 years since Apple filed the patent for iTravel, a comprehensive effort to capture the full cycle of travel booking, itinerary management and airport check-in. Last spring, Google completed its acquisition of ITA software and last September Google launched Flight Search while continuing to add features to its Hotel Finder. Also last year, RIM BlackBerry private […]