April 16, 2020

VR and AR Find New Relevance

Will people use VR to experience virtual vacationing during the Covid-19 pandemic? That was the question I received last week from a reporter from CNBC. My response was that yes, some will seek a break from their shelter at home confinement and use VR to escape, but I believe a more important role of VR is travel planning. Both Virtual […]
April 15, 2020

The Most Important Emerging Tech That Will Find New Relevance in a Post-Covid-19 World

If I had to name one of the most important emerging technologies that will find new relevance in a post Covid-19 travel world, it would be wearables.  That may sound surprising as we clearly see that VR and AR are finding new value during the pandemic (more on that in a subsequent blog).  There is clearly new focus on all […]
October 10, 2018

Connecting the Dots – NDC, Mobile and Personalized Offers

We are in the midst of a radical restructuring of air travel distribution. We have heard for the last 5 years that IATA’s New Distribution Capability (NDC) will drive a new era of airline retailing.  In recent speeches at a variety of industry events,  Yanik Hoyles, Director of the NDC Program at IATA, emphasized that NDC is all about bringing […]
August 6, 2014

Intelligent Travel Assistant Update

Those readers who have been following my blog over the last 9 years, know that I have long been an advocate for the creation of a mobile Intelligent Travel Assistant (ITA). Despite the frustrations consumers have with current OS intelligent assistants such as Siri, Google Now and Microsoft Cortana, a second generation of truly intelligent assistants is on the near horizon. Some pundits have […]
March 5, 2014

The Open Booking Debate

Over the last 18 months I have sat back and observed the heated debate over open booking. My strongest critic of this debate is not about the pros and cons (though I will share that in a moment), but on how definitions vary across articles and thus cloud the very essence of the debate. So before I give you my […]
March 8, 2012

How OS Travel Buttons (iTravel, Google Travel) Will Change the Mobile Travel Landscape

It has been nearly 2 years since Apple filed the patent for iTravel, a comprehensive effort to capture the full cycle of travel booking, itinerary management and airport check-in. Last spring, Google completed its acquisition of ITA software and last September Google launched Flight Search while continuing to add features to its Hotel Finder. Also last year, RIM BlackBerry private […]