December 1, 2011

Where in the World is Norm Rose?

With all due respect to the classic children’s TV show and game Carmen Sandiego, I have borrowed the show’s tag line having just completed a grueling travel schedule that took me to London, Washington DC, Miami, Rome and Amsterdam all within a five week period. These  trips involved client technology engagements and speeches to various audiences. My Miami stop was to participate as Co-Chair of the PhoCusWright […]
September 13, 2011

Google Flights

  The much anticipated  integration between ITA Software and Google arrived today with the launch of Google Flight search. The most visible enhancement in this new interface is the instant loading of fares and schedules when you enter the city pairs. The ability to launch flights from the standard Google box which leads you to the flight page ties general […]
July 19, 2011

The always-connected traveller: How mobile will transform the future of air travel

  Earlier this year, Amadeus commissioned Travel Tech Consulting to conduct research on airlines mobile trends. The whitepaper “The Always-Connected Traveller: How Mobile Will Transform the Future of Air Travel” combines research from JD Power with interviews of nine airlines from around the world. Augmented with Travel Tech’s ongoing monitoring of mobile airline trends, the report provides a clear picture of the current […]
April 22, 2011

Airlines and GDS Battle in Court

The news this week that USAir has filled a suit against Sabre based on violations of the Sherman Anti-Trust Act comes on the heals of a similar lawsuit filled by AA against Travelport last week. These lawsuits may foretell serious disruption to the traditional travel distribution ecosystem. Most observers would agree that the GDS have been an oligopoly for some time and certainly a monopoly in […]
March 30, 2011

Navigating the Airport of Tomorrow

Last week at the Amadeus Airport Showcase in Cannes, France, I presented the results of  my whitepaper “Navigating the Airport of Tomorrow” commissioned by Amadeus. The paper used research conducted by JD Power on global consumer attitudes on the airline/ airport experience and perspectives obtained from some research conducted by AT Kearney on airport and airline IT pain points. I combined this with Travel […]
February 8, 2011

Travel Distribution 2011 – an Update

Since my December post, a number of developments have occurred on the evolving travel distribution front: Sabre and AA have called a temporary truce and are in negotiations to resolve their conflict Priceline has embraced the AA direct connect strategy clearly following an independent path from Expedia and Orbitz USAir has signed a multi-year agreement with Expedia which includes the […]