travel technology

April 2, 2014

NDC A Different Perspective

Tweet There has been a great deal written about IATA’s New Distribution¬†Capability (NDC). Essentially NDC is an XML standard designed to allow airlines to deliver dynamic content and price based on a traveler’s value. It shifts control over pricing from a traditional published process to a dynamic repsonse controlled by the airlines. NDC has created a lot of controversy. ¬†Major […]
January 25, 2009

Travel and Tourism – Largest Industry – Small Number of Specialists

Tweet I have been working in the travel industry since 1982. It never ceases to amaze me how in such a huge industry, the largest in the world, people are so interconnected. This really hit home recently while I was working in Kuwait. During the reception after this year’s PhoCusWright in Hollywood, my friend and colleague Philip Wolf commented that […]
October 15, 2007

Why Social Networking Matters for the Corporate Travel Market

Tweet The BEAT recently covered my NBTA presentation on Web 2.0 and the release of my new study “Corporate Travel Technologies: Today and Tomorrow“. In the article Jay projects a somewhat skeptical view on whether social networking apps will ever appear in the corporate travel industry. I understand Jay’s skepticism. Throughout my 25 years in the corporate travel industry, I […]
August 20, 2007

Call Center Point of Sale

Tweet Over the last 20 years I have been involved with a number projects involving point of sale UIs for call center agents. Going back to my days with United Airlines when Casto Travel was the first installation on the West Coast for the, at that time new Apollo Focalpoint UI, to recent projects with Alaska.org, Vegas.com and Vail Resorts, […]
July 20, 2007

CorporateTravel Technology Today and Tomorrow

Tweet I am pleased to announce that my most recent corporate travel study: Corporate Travel Technology: Today and Tomorrow is now available for a pre-published order with a discount of $100 (purchase price is normally $600, pre-publication price of $499). In addition if you are attending the NBTA show next week you can receive an additional $100 discount if you […]