Airlines – Page 3 – Travel Technology Consulting Inc.

August 6, 2014

Airline Customer Experience Management

Tweet Earlier this year I produced a report on Customer Experience Management (CEM). CEM is a major airline trend intended to gather customer insight from all points of passenger interaction and deliver more personalized services at every customer touchpoint. The report is now available for free download (Simply click on the Image to download this report). The study reviews the state of airline CEM efforts, […]

April 2, 2014

NDC A Different Perspective

Tweet There has been a great deal written about IATA’s New Distribution Capability (NDC). Essentially NDC is an XML standard designed to allow airlines to deliver dynamic content and price based on a traveler’s value. It shifts control over pricing from a traditional published process to a dynamic repsonse controlled by the airlines. NDC has created a lot of controversy. Major […]

March 13, 2013

Travelport Breaks Ranks and Agrees to Integrate AA Direct Connect

Tweet Today’s Travelport /American Airlines announcement marks a watershed moment in airline travel distribution. Over the last six months the two camps seemed to be solidifying their positions. On the airline side the purchase of the Open Axis Group schema by ATPCO followed by the IATA’s announcement that their New Distribution Capability (NDC) would embrace the same Open Axis Group standard, aligned the airline distribution approach around a […]

February 19, 2013

The Future of Travel Distribution – Presentation at Farelogix Media Day

Tweet I was in Miami last week attending the Farelogix Media Day. My presentation entitled The Future of Travel Distribution can viewed via SlideShare. Part of my presentation discussed how competing consumer ecosystems (Apple, Google, Amazon, Facebook) provide unique content and purchasing paths via mobile devices. Over the next five years mobile devices (including tablets) will become the foundation for most travel e-commerce. As a […]

September 13, 2011

Google Flights

Tweet The arrival of Google Flights in 2011 revolutionized the travel technology industry. Their advanced algorithm-based system provides users with the ability to swiftly compare prices across airlines and offers suggestions to save costs, such as adjusting travel dates or switching airports. Due to its easy user interface and real-time accuracy, Google Flights is among the top travel tools […]

July 19, 2011

The always-connected traveller: How mobile will transform the future of air travel

Tweet Earlier this year, Amadeus commissioned Travel Tech Consulting to conduct research on airlines mobile trends. The whitepaper “The Always-Connected Traveller: How Mobile Will Transform the Future of Air Travel” combines research from JD Power with interviews of nine airlines from around the world. Augmented with Travel Tech’s ongoing monitoring of mobile airline trends, the report provides a clear picture of the […]