July 14, 2011

Mobile Vision Versus Reality

Tweet   Over the last 10 years I have been  a vocal advocate of the growing impact of mobile technology on the travel experience. I have written numerous articles, research reports, and I have given a number of speeches on the subject, including  most recently a keynote address at the Amadeus Airline e-Commerce Conference last month in Cannes (more about that research […]
April 8, 2011

DOJ Approves Google ITA – What does it mean?

Tweet   Today’s announcement about the conditional approval by the U.S. Department of Justice of the acquisition by Google of ITA Software  is sending some shock waves through the travel industry. But at the end of the day what does this really mean? Here are some of  my initial  thoughts: General search becomes meta-search – There are very valid reasons why sites […]
March 30, 2011

Navigating the Airport of Tomorrow

Tweet Last week at the Amadeus Airport Showcase in Cannes, France, I presented the results of  my whitepaper “Navigating the Airport of Tomorrow” commissioned by Amadeus. The paper used research conducted by JD Power on global consumer attitudes on the airline/ airport experience and perspectives obtained from some research conducted by AT Kearney on airport and airline IT pain points. I combined this with […]
February 24, 2011

The Mobile Knowledge Gap

Tweet For the past 16 years I have lived and worked in the gap between emerging technologies and the travel industry. A consistent pattern has developed. A new technology emerges; consumer behavior changes and the travel industry tries to catch up. This was true with the birth of the Web in mid 1990s where travel companies first thought of the […]
February 15, 2011

Sentient Things and NFC

Tweet We have entered a new era of sentient things. The world around is now being augmented with tags. Whether they are Quick Response (QR), Microsoft Tags or an NFC enabled sticker, the world around us has come alive with information and links. Howard Rheingold author of  Smart Mobs, first talked about sentient things in 2001 predicting: ” Information in […]
October 18, 2010

Locations & Beyond Summit 2010

Tweet Earlier this month I attended the Locations & Beyond Summit 2010 in San Fransisco. The Summit coincided with the CTIA Enterprise and Applications Fall conference and thus the sessions attracted speakers from all major wireless companies and software companies that support the wireless ecosystem. The workshop began with a keynote address from Rob Carter CIO of FedEx Corporation. Rob […]