Travel Technology

July 31, 2018

The Travel Industry Hype Cycle

Tweet AI will take my job. VR will eliminate the need for travel. AR will enable a new mixed reality travel experience. Travelers demand and expect personalization. Blockchain will put the OTAs and GDS out of business. Voice is the new computer interface. We are in a constant state of hype around emerging technologies and their impact on the travel […]
March 13, 2013

Travelport Breaks Ranks and Agrees to Integrate AA Direct Connect

Tweet Today’s Travelport /American Airlines announcement marks a watershed moment in airline travel distribution. Over the last six months the two camps seemed to be solidifying their positions. On the airline side the purchase of the Open Axis Group schema by ATPCO followed by the IATA’s announcement that their New Distribution Capability (NDC) would embrace the same Open Axis Group standard,  aligned the airline distribution approach around a […]
February 19, 2013

The Future of Travel Distribution – Presentation at Farelogix Media Day

Tweet I was in Miami last week attending the Farelogix Media Day.  My presentation entitled The Future of Travel Distribution can viewed via SlideShare.   Part of my presentation discussed how competing consumer ecosystems (Apple, Google, Amazon, Facebook) provide unique content and purchasing paths via mobile devices. Over the next five years mobile devices (including tablets) will become the foundation for most travel e-commerce. As a […]
December 6, 2011

Privacy versus Personalization

Tweet   Most agree that an important trend in e-commerce is personalization. This is even more essential in the mobile environment where location, context and personalization form the cornerstone for mobile search and marketing. Disturbing news of late around how mobile devices collect our information has created shockwaves across the Web. This includes the most recent reports on Carrier IQ and how it may […]
December 1, 2011

Where in the World is Norm Rose?

Tweet With all due respect to the classic children’s TV show and game Carmen Sandiego, I have borrowed the show’s tag line having just completed a grueling travel schedule that took me to London, Washington DC, Miami, Rome and Amsterdam all within a five week period. These  trips involved client technology engagements and speeches to various audiences. My Miami stop was to participate as Co-Chair of the […]
April 8, 2011

DOJ Approves Google ITA – What does it mean?

Tweet   Today’s announcement about the conditional approval by the U.S. Department of Justice of the acquisition by Google of ITA Software  is sending some shock waves through the travel industry. But at the end of the day what does this really mean? Here are some of  my initial  thoughts: General search becomes meta-search – There are very valid reasons why sites […]