Norm Rose

Tweet I would suggest my readers check out this article by Tim O’Reilly. Though it is a bit dated (09/30/2005) it does a great job of describing Web 2.0. Mr. O’Reilly’s detailed analysis of the changes a foot in content and design is at he heart of new Web pages by Yahoo! (go to the new design page). Online travel […]

Tweet As most of you know in addition to my own consulting practice I work as an analyst for PhoCusWright. I recently completed a GDX article on “Using Mobile Location-Based Services to Enhance the Travel Experience”. The article discusses an evolving, more open mobile architecture which can enable travel companies to work more actively with the telecom carriers to deploy […]

Tweet Early this week Air Canada announced that no-frills Tango fares would be available exclusively through AirCanada.com, not through any of the GDS. This announcement is very significant in terms of the evolving world of travel distribution as well as the ongoing debate of GDS vs GNE. From a supplier’s perspective distribution must provide low cost (something very clear to […]

Tweet In recent PhoCusWright FYI pieces written by Cathy Schetzina, Direction of Information Services and Bob Offutt, Technology Analyst as well as an earlier piece written by John Bray, Vice President of Advisory Services, the authors describe a second generation Web 2.0 environment based on user generated content. I am in complete agreement with my colleagues at PhoCusWright on this […]

Tweet Southwest Airlines has launched a blog as part of their Web strategy. This is an interesting example of how companies are trying to use newer forms of community generated content to help position their product. Southwest which has always tried to differentiate itself by its “happy” employees, is using the Blog to allow pilots, flight attendants, airport employees and […]

Tweet Today another chapter was written in the restructuring of the travel industry with the dual announcements from CWT concerning the acquisition of TQ3 Navigant and the buyout of the Accor share of CWT by One Equity Partners. Was this really unexpected? Accor clearly signaled that they wanted to sell their half of CWT last month. Most pundits believed it […]