July 20, 2007

CorporateTravel Technology Today and Tomorrow

I am pleased to announce that my most recent corporate travel study: Corporate Travel Technology: Today and Tomorrow is now available for a pre-published order with a discount of $100 (purchase price is normally $600, pre-publication price of $499). In addition if you are attending the NBTA show next week you can receive an additional $100 discount if you order […]
July 16, 2007

I’m Back….

My apologies to my loyal blog readers. I was on vacation in Israel for most of June and I have been on the run finishing up various projects since I returned. A couple words of advice concerning travel to Israel. My family and I felt extremely safe during our stay. Don’t let the US media make you believe otherwise. As […]
May 31, 2007

Working with 3rd party software developers

I found it interesting that two prominent software companies (if you can call a GDS a software company) one within the travel industry, Sabre, the other the poster child for social computing, Myspace, have both recently come out with rules (or lack of) regarding 3rd party software developers that hook into their systems. In the case of Sabre, there has […]
May 18, 2007

Digital Public Space Advertising

I am fan of the 2002 sci-fi movie Minority Report. In the film Tom Cruise is bombarded by digital advertising as he walks through a crowded mall. The ads are triggered by a retina scan personalizing the offering to respond to the character’s specific needs. (In the case of the film, Tom Cruise actually replaced his eyes with another character’s […]
May 14, 2007

Desktop tools

I met some representatives from OTOlabs at the recent TravelCom conference in Las Vegas in April. Desktop tools such as the Southwest’s DING! application have clearly proven their value in creating a more intimate relationship with customers. OTOlabs’ is the developer of ThinkDesktop applications such as Vail Resorts’ SnowMate. I worked with Vail Resorts (as part of a PhoCusWright engagement) […]
May 11, 2007

Service Oriented Architectures

A lot has been written over the last three years about the topic of a service oriented architectures (SOA). The concept refers to a more flexible way to create software using Web services. Rather than creating tightly coupled code that bounds specific functionality within the application, software written using SOA principles creates loosely coupled components that can easily be removed […]