October 5, 2010

Why Tablets Will Change the Travel Experience

The introduction of the Apple iPad has ushered in a new era of tablet computing. Over the next 12 months the market will be flooded with competitive tablets based on Google Android, Microsoft Windows 7, RIM’s QNX OS and  HP Palm WebOS. ABI research estimates that 11 million tables to be shipped by the end of 2010. Manufacturers such as […]
September 8, 2010

Mobile Web versus Native Apps

Source:  Global Intelligence Alliance One major debate that persists in the area of mobile development is the question of whether a travel company should create a native (downloadable) app or simply provide a mobile Web application. As part of my upcoming PhoCusWright Webinar Mobile Chaos: Do I Need an App for Every Platform? (next Wednesday September 15th at 12:00 noon), […]
August 16, 2010

NBTA 2010 – Why innovation is difficult in Corporate Travel

I attended the NBTA Convention in Houston last week. Frankly I have been to so many NBTA conventions, I have lost count (this was probably my 22nd or 23rd convention). What was shocking to me was how there was so little change in the content of the program from those I attended back in the early 1990s. Sessions on travel […]
August 6, 2010

Video on Social Media, Social Networking and the Social Web

This video talks about the differences between a narrow focus on social media (brand integrity and promotions) versus an understanding of a given brand’s social graph.  Please check out this blog post and video I recorded back in March with Marc Smith from Connected Action Consulting Group using NodeXL, an open source social graph mapping tool, which compares the Twitter […]
July 27, 2010

Google / ITA and the GDS

Now that the Google acquisition has been announced a great deal speculation has emerged as far as Google’s intentions. Given the fact that regulatory approval is required and that the deal has not been completed, ITA itself has been unable to speculate on Google’s strategy. Google has devoted some energy in stating that it will not become a seller of […]
July 9, 2010

GUI Finally Comes to the Agent POS

Graphical User Interfaces (GUIs) were first introduced to the public with the original Apple MAC  in 1984. The MAC as well as the first version of Microsoft Windows were actually based on technology developed by Xerox PARC back n the early 1980s. The GUI became mainstream with the introduction of Microsoft Windows and by the early 1990s most consumers were […]