May 13, 2010

Apple Buys Siri

Loyal readers of my blog know that I  have long advocated the need for a more intelligent interface for travel planing and booking.  Early self-booking engines often promoted themselves as replacements for travel agents, while in reality most were (and many still are) simply sending off commands to the GDS  or supplier reservation systems and displaying standard content.  During the […]
April 28, 2010

Apple iTravel

Apple has filed a patent for the complete travel process on the iPhone.The patent includes an application called iTravel for planning, searching, reviewing and booking flights, hotels, car rentals, trains and bus trips, as well as technology for identification at airports for baggage handling and boarding passes. The patent relies heavily on Near Field Communications (NFC) to enable the quick […]
April 27, 2010

Google and ITA Software

A lot has been written about the possible acquisition of of ITA Software by Google since it first appeared in the press last week.  The travel technology blogosphere has been active with all sorts of speculation.  Before I give you my take on the potential $1Billion buyout, I thought I would summarize some of the current themes that have already […]
April 20, 2010

Ancillary Fees and Merchandizing

The media is filled with stories on airline ancillary fees especially with Spirit Airlines announcing a fee for carry-on baggage and Ryanair contemplating pay toilets.  These charges represent a much bigger change in travel distribution than simply paying for services that were previously free. From multiple industry sources it is clear to me that we are only at the very […]
March 22, 2010

Airline Twitter Network Analysis with NodeXL

Travel Tech Consulting, Inc. and Connected Action Consulting Group LLC have put together a brief video presentation that provides insight into network analysis for airline Twitter feeds using the open source tool NodeXL.  Network analysis goes beyond simply monitoring brand or promoting specials using social media.   Network analysis allows travel companies to understand who are the key influencers in the network […]
March 8, 2010

Yes UA Breaks Guitars Does Impact Loyalty

YouTube video does impact loyalty