February 15, 2007

Mobile Photo Sharing

M:Metrics released some detailed stats on 3G usage that should raise a flag for all in the travel industry. If you don’t know, 3G refers to the third generation wireless networks that provide more features and faster speeds than 2G networks. What caught my eye was the stat which concerns photo-sharing, which skyrockets to 45.1% monthly penetration among 3G users, […]
February 13, 2007

Peer to Peer Computing in Travel?

First they brought us Kazza and then Skype. Janus Friis and Niklas Zennstrom are now working on a new peer to peer (P2P) application that is taking on TV. Their Venus project, expected to be called Joost changes the playing field again by allowing users to view video content though on demand P2P network Is there any value of a […]
February 5, 2007

Article for The Beat

Today, the Beat (part of ProMedia http://www.promedia.travel/) released an article I created regarding the gap between emerging technologies and the travel industry. The focus of the article is on how the corporate travel industry continues to be behind the technology adoption curve. If you are not a subscriber to the Beat, I strongly encourage you to become a subscriber. The […]
January 29, 2007

Eye for Travel CRM Part II

I am glad to report that the remaining speakers at the recent Eye for Travel CRM conference in San Fransisco improved significantly from the first panel, (my prior blog entry). Eye for Travel still doesn’t get some of the basics of running a conference in 2007 (free WiFi, plugs for laptops, active blog), but despite these short comings, the Eye […]
January 23, 2007

Eye for Travel CRM conference

I am attending a new conference today in San Francisco: “CRM and the Travel Industry” organized by the Eye for Travel organization. So far, the main focus of the speakers has been on customer service (training employees on the importance of the customer). There is no doubt that the human interaction element of CRM is a key in keeping customers […]
January 10, 2007

Dynamic Packaging or Shopping Cart?

When I authored the report on Dynamic Packaging I had high hopes that we were on the brink of a new era; one which the value of a customer and the need for inventory management were both satisfied through an end-to-end solution. I apologize for using this hackney phrase, but my reference to the concept of end-to-end in this context […]