May 19, 2005

Business Intelligence

Having spent the last six weeks creating a BI strategy for the federal government I thought it would be an opportune time to vent a bit about the continued slow state of progress on a truly integrated travel BI solution. By definition, business intelligence (BI) is designed to provide insight into data that would normally not be apparent by generating […]
May 16, 2005

Resurfacing after a long absence

Over the last 8 weeks I have been swamped with two large projects and my Weblog activity took a back seat to a heavy travel schedule (on the road 80% of the time) and long 70 hour weeks. Well enough about my excuses for not writing more frequently, here are a few thoughts on some of the latest happenings in […]
March 6, 2005

Implementing CRM in Travel

Over the last 3-5 years a great deal has been written about CRM and related technology. In fact to some extent the term CRM has simply become another buzz word that lacks a consistent definition. Are opt-in email campaigns that target specific pre-defined preferences an example of CRM? How about the concept of “my trip” folders for online travel reservations. […]
February 16, 2005

Live From the Masters – The True Cost of Distribution

A great panel…Tim Claydon -Jet Blue, Al Lenza- NWA, Dean Sivley -Cendant, John Stow- Sabre, Jeremy Wertheimer-ITA Software, NWA- Al chided Sam about the $7.50 charge, he said that he would ” like to have a bill for his NWA segments at that rate”. He commented on $4 , or $5 as the cost.Cendant – Costs should evolve (following on […]
February 16, 2005

Live from the Masters – Sam Katz

“Owning the Value Chain” – having the most value to you. Sam began by emphasizing the global aspect of travel echoing Trip’s initial comments. He mentioned that one focus must be on the stability of provider (an obvious reference to the GNE startups) Goal is to take best practice from all Cendant entities. Strategy for Travelport / Orbitz, travelport serves […]
February 16, 2005

Live from the Masters Conference in DC- G2 Switchworks

First up Alex Zoghlin…”Myth Vs. Reality” What exactly is the “new” distribution model?”Alex began with Sam Gilliland quote saying the GNEs are a solution looking for a market, comparing it to H.M. Warner Bros. comment regarding talkies. He went on to compare quotes from Worldspan and Amex with comments about the birth of telephone or other “new” technology at the […]