June 6, 2005

Podcast

If you are not aware of the new phenomenon of “podcasting” here is an example I’ve created:traveltechnology.com/Podcast_1_06_06_05.mp3 Enjoy!
June 6, 2005

Meta-search and Dynamic Packaging

Recently both Sidestep and Kayak announced capabilities to search multiple sites for packaging comparisons. How do these technologies work with the trend towards dynamic packaging? The Sidestep beta vacation search engine allows the consumer to filter the responses by price ranges and quality of properties (# of stars) and provides an integrated display of vacation package options. The Kayak vacation […]
May 31, 2005

Meta-search and Business Travel

A lot of focus has recently been given to the meta-search engines such as Sidestep, Farechase, Kayak and Mobissimo. In fact the recent PhoCusWright Travdex conference was heavily focused on the topic of meta-search. Little attention has been given to the application of Web search technology to the business travel market. In fact there was no mention of meta-search at […]
May 19, 2005

Business Intelligence

Having spent the last six weeks creating a BI strategy for the federal government I thought it would be an opportune time to vent a bit about the continued slow state of progress on a truly integrated travel BI solution. By definition, business intelligence (BI) is designed to provide insight into data that would normally not be apparent by generating […]
May 16, 2005

Resurfacing after a long absence

Over the last 8 weeks I have been swamped with two large projects and my Weblog activity took a back seat to a heavy travel schedule (on the road 80% of the time) and long 70 hour weeks. Well enough about my excuses for not writing more frequently, here are a few thoughts on some of the latest happenings in […]
March 6, 2005

Implementing CRM in Travel

Over the last 3-5 years a great deal has been written about CRM and related technology. In fact to some extent the term CRM has simply become another buzz word that lacks a consistent definition. Are opt-in email campaigns that target specific pre-defined preferences an example of CRM? How about the concept of “my trip” folders for online travel reservations. […]