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January 31, 2012

Why Voice Interaction Will Change Mobile Travel

Last year I completed a number of intense research projects on mobile travel trends. This includes two reports for Amadeus –Navigating the Airport of Tomorrow and The Always Connected Traveler: How Mobile will Transform the Future of Air Travel. I also was the lead analyst for the PhoCusWright Special Report Mobile Hits the Mainstream. These projects involved in-depth interviews with technology and travel […]

December 6, 2011

Privacy versus Personalization

Most agree that an important trend in e-commerce is personalization. This is even more essential in the mobile environment where location, context and personalization form the cornerstone for mobile search and marketing. Disturbing news of late around how mobile devices collect our information has created shockwaves across the Web. This includes the most recent reports on Carrier IQ and how it may be […]

December 1, 2011

Where in the World is Norm Rose?

With all due respect to the classic children’s TV show and game Carmen Sandiego, I have borrowed the show’s tag line having just completed a grueling travel schedule that took me to London, Washington DC, Miami, Rome and Amsterdam all within a five week period. These trips involved client technology engagements and speeches to various audiences. My Miami stop was to participate as Co-Chair of the PhoCusWright […]

September 13, 2011

Google Flights

The arrival of Google Flights in 2011 revolutionized the travel technology industry. Their advanced algorithm-based system provides users with the ability to swiftly compare prices across airlines and offers suggestions to save costs, such as adjusting travel dates or switching airports. Due to its easy user interface and real-time accuracy, Google Flights is among the top travel tools today. […]

August 16, 2011

Leisure Travel Distribution 2004, Today and Tomorrow

In 2004, I authored and published in conjunction with PhoCusWright a study entitled “Selling Complex Leisure Travel Online- Focus on Dynamic Packaging”. This research described an emerging leisure travel distribution platform based on an N-Tier architecture which blends proprietary content with external connections to deliver dynamic packages that are personalized to a consumer’s needs. I am glad that many of the concepts I described in the study have come to […]

August 16, 2011

Smart Mobs – Now a Reality

One of the most influential and clairvoyant books on mobile trends is Howard Rheingold’s 2002 Smart Mobs. Howard accurately predicted many of the trends we now see as common such as: The growth of smartphones The intersection between mobile and social media The use of mobile devices to mobilize protests (thus the term Smart Mobs). This last point came into clear focus with the Middle East Arab Spring and the […]